WELCOME
HeppnerFriday, Inc. opened
for business over 30 years ago with the mission of providing total customer
satisfaction. Our philosophy is simple:
Offer a wide selection
of leading products at competitive prices and provide high quality customer
service via phone or email 7 days a week.
Our customers place
orders with confidence, knowing they will be completed on time and accurately
according to the high standards HeppnerFriday, Inc. has quickly
become known for.
In addition to attentive support, HeppnerFriday, Inc. provides
fast, custom quotes on the products you're most interested in. Simply
tell us which products you want quoted and we'll deliver a customized
sales presentation - in 24 hours or less - complete with photos, descriptions
and pricing designed to fit your budget.
Go ahead and try us out. We're anxious to earn your business, and we'll
prove it.
AN OVERVIEW
OF THE ORDER PROCESS
Shortly after placing your order, you will receive an email notification
that we have received your order and instructions on how to send us
your artwork. Then, one of our customer care experts will be assigned
to oversee your order. He or she will check product availability, review
your order for any potential problems with artwork, imprint issues and
delivery times, and make sure to offer you any recommendations should
our expertise be helpful.
Once your order is reviewed, you will be faxed an order acknowledgement
with your proof showing the artwork to be printed and placement on your
selected item. Please return this order acknowledgement within 24 hours
so as not to effect your expected date of shipment. Late approvals from
customers may require expedited shipping methods or in some cases rush
production charges. If you require any modification please note on the
order acknowledgment.
Returns: after the order acknowledgment approving the artwork to be
imprinted is returned it will be sent to production for decoration (imprinting,
screen printing, embroidery, etc). After the product has been imprinted
on (according to the faxed proof) there are no product returns accepted.
Pre-Production Proofs: we can produce an actual proof of your item with
your imprint prior to running your entire order. We recommend this on
all orders where time permits. Pre-production proofs typically incur
an additional charge for screens and setups plus the cost of the item
and can add 5-10 days to the order process.
ARTWORK
Camera Ready artwork means, black and white laser printed artwork of
1200 dpi or higher. We require the camera ready artwork to be in EPS
(encapsulated post script) or AI (Adobe Illustrator) for PC. Please
convert all text to outlines when possible.
The following artwork is not considered Camera Ready: photographs, slides,
transparencies, negative stats or films that need to be reversed to
positive, halftone art that needs to be resized, low resolution laser
printed artwork of less than 1200 dpi (we recommend sending black and
white 1200 dpi laser prints at 200% larger than actual size), photocopies,
faxed art, letterhead, business cards, Web images or any other art that
needs to be touched-up, color separated, or multi-color art to be made
one-color or otherwise improved. Stats, PMTs or computer scans of the
above are not considered camera ready.
